— Studio policy
Booking & cancellation policy.
Our booking and cancellation policy is built around one idea: every chair is a single reserved seat. Below are the working rules for appointments, redo windows, removals, refills and parking — all pulled from the same published pricing you'll see at booking. Our team of licensed technicians will walk you through anything service-specific when you reserve.
The short version: chip repair is free within 7 days, gel removal is free for returning clients and $10 if the set came from elsewhere, lash refills are $79 inside 2 weeks, and there are 2 hours of free parking outside the door. Rituals run 60 to 90 minutes, so build the meter accordingly.
How the studio works.
By appointment
One seat at a time.
All services are by appointment. Reserve through our online widget or by phone — same-day openings happen, Saturdays rarely.
Healthy first
Gel-only, no acrylic.
We intentionally do not use acrylic — gel-based systems are gentler on your nails and on the studio's air quality.
Premium products only
Verified brands.
Kérastase, Milbon, Leonor Greyl, Oribe, René Furterer for scalp; Aprés and Japanese gel systems for nails. No unverified or low-grade products.
— At a glance
Every window and fee,
on one screen.
These are the only figures we publish. If a number is not on this page or on a service menu, it does not exist — ask at the desk rather than assuming.
| What | Window | Returning client | Set done elsewhere |
|---|---|---|---|
| Gel mani chip repair | Within 7 days | Free | $5 per nail after 7 days |
| Gel removal | Any time | Free | $10 |
| Gel-X extension removal | Any time | Free | $30 |
| Gel-X refill | Every 2–3 weeks | +$25 | Fresh set advised |
| Lash refill | Within 2 weeks / 3 weeks | $79 / $99 | Assessed in person |
| Lash removal | Any time | $30 | $30 |
Past week 4, a lash rebuild costs more than a fresh set and holds less well — we will say so rather than sell you the refill. A formal cancellation-fee schedule is not published yet; the working rule is simply to tell us as early as you can and we will rebook you.
| Planning your visit | Detail |
|---|---|
| Hours | Mon, Wed–Sun 10:00–19:00 · closed Tuesday |
| Street parking | 2 hours free on Villa St, directly outside |
| Structure parking | California St structure, 1 block — first 2 hours free |
| Scalp ritual length | 60, 75 or 90 minutes — use the structure for 90 minutes |
| Address | 860 Villa St, Mountain View, CA 94041 · (650) 386-6904 |
— The fine print
Policy questions,
answered.
Cancellations, redo windows, removal pricing, refill timing, late arrivals and parking — the details, before you book on the reservation page.
How do appointments and bookings work? +
We're appointment-first: every chair is reserved for a single client at a time, so the room stays calm and your technician can focus. Book through the online reservation page (Boulevard widget, real-time availability) or call (650) 386-6904. Same-day slots do open up — call first, especially on Saturdays.
What is your cancellation policy? +
We're finalizing the published version of our cancellation policy. In the meantime the working rule is simple: tell us as early as you can — by phone or Instagram DM — and we'll rebook you without drama. Any final terms for a specific service are confirmed when you reserve through the booking widget.
A nail chipped a few days after my visit. Do you redo it? +
Yes — chip repair is free within 7 days of a Basic, Supreme or Luxury Gel Mani. Past 7 days it's the $5-per-nail Nail Repair add-on. Same-day walk-ins for a quick repair are usually fine; call ahead so we can hold a seat.
What does removal cost? +
Gel removal is free for returning L2 clients, or $10 if the set was done at another salon. Extension (Gel-X) removal is free for returning clients, $30 from another salon. Lash extension removal is $30 — a gentle dissolve cream, no pulling. Full pricing lives on the nail menu.
When should I book a refill instead of a fresh set? +
Nails: a Gel Extension Refill (+$25) tops up an existing Gel-X set — most clients come back every 2–3 weeks. Lashes: refill within 2 weeks is $79, within 3 weeks $99; past week 4 a fresh set works better than a rebuild. Booking the refill window saves you money — that's why we publish it.
I'm running late — what happens to my appointment? +
Because every service is a single reserved seat, arriving late shortens your own treatment time. Call us as soon as you know — depending on the day we can sometimes shift things, and we'd rather adjust than rush your ritual.
Where do I park, and when are you open? +
Villa Street has free 2-hour street parking, and the California Street parking structure one block away gives you the first two hours free — use the structure for 90-minute rituals. Hours: Monday and Wednesday–Sunday 10:00–19:00, closed Tuesday. Address: 860 Villa St, Mountain View.
— Standards we hold ourselves to
The rules behind the rules.
Our removal, refill and hygiene policies exist because of published dermatology and FDA guidance, not because of house preference. These are the documents they come from — worth reading before you book anywhere, including here.
- AAD · Gel manicures ↗
Dermatologist guidance on gel wear, UV exposure and safe removal.
- AAD · Manicure & pedicure safety ↗
The salon-hygiene checklist worth holding any studio to, including ours.
- FDA · Eye cosmetic safety ↗
Federal guidance on adhesives and products used near the eye.
Nothing on this page is medical advice. We are a salon: we clean, treat and care for scalps, nails and lashes. Anything painful, spreading or sudden belongs with a physician first, and we will say so in the chair.