— Real questions
What people
actually ask.
Pulled from intake — prescription compatibility, dry-scalp confusion, pregnancy,
psoriasis, "I tried five shampoos already," diet, teen scalps, and how long results
last.
My dermatologist gave me prescription shampoo (ketoconazole, clobetasol). Do I still need this? +
Yes — they work on different layers. Prescription shampoos kill yeast or reduce inflammation chemically; the salon ritual resets the scalp environment so the prescription has somewhere clean to work. Many of our chronic clients run both — prescription rinse 2-3 times a week at home, salon ritual every 2-3 weeks. Tell your dermatologist what we're doing; they almost always say go ahead.
How do I tell if it's dandruff or just dry scalp? +
Dandruff flake is usually yellow-tinted, oily, larger pieces; dry-scalp flake is white, smaller, more powdery. Dandruff almost always involves itch; dry scalp can be flaky without itch. Microscope check at intake settles it definitively — we can show you on the screen.
What if my scalp condition is actually psoriasis or eczema? +
We can treat mild scalp psoriasis and seborrheic dermatitis with adapted protocols. For active, severe psoriasis or eczema we recommend establishing dermatologist care first; we'll happily work alongside their plan once your flare has calmed. We won't treat broken, weeping or bleeding skin.
Will the 75-minute ritual cure my dandruff forever? +
Chronic dandruff is managed, not cured. One session resets the scalp and most clients feel calmer, less itchy and less flaky within 24 hours. To prevent recurrence we recommend a maintenance cadence — typically a 75-min session every 4-6 weeks. The 5-Session Package is what most chronic clients settle into.
Can I do this during pregnancy? +
Yes — the prescription-grade lines we use are pregnancy-safe (no salicylates above OB-cleared limits, no retinoids). Tell us at booking. We adjust the lash-bed angle in third trimester so you're not flat-on-back for 75 minutes.
I've tried five different anti-dandruff shampoos already and nothing works. What makes you different? +
Three reasons. (1) We identify the underlying cause before treating — most clients with 'unresponsive dandruff' actually have product buildup, contact reaction or barrier disruption misdiagnosed as dandruff. (2) Two-stage prescription cleanse delivers active concentrations OTC shampoos can't. (3) Maintenance cadence — single session isn't enough for chronic cases, and the 5-Session Package is structured for the kind of pattern most stubborn cases need.
I have scalp itch but no visible flakes — is this still the right service? +
Yes. Itch without flake usually indicates early barrier disruption or low-grade Malassezia activity — easier to reset before flake develops. Many clients book this as preventative care after a stressful period.
Does my diet affect dandruff? +
Indirectly. High-sugar and high-glycemic diets feed Malassezia; dairy and alcohol can trigger seborrheic flares in sensitive individuals. We can't fix diet for you, but we can clean the scalp environment so the flare cycle breaks.
My teenager has bad dandruff — can they come? +
Yes — we treat clients 14 and up. Teenage dandruff is usually hormonally driven and responds well to the 75-minute ritual; many parents book a session for themselves and one for the teen back-to-back. A parent / guardian co-signs for under-18 clients.
How fast will I see results, and how long will they last? +
Day 1: calmer scalp, less itch, visible flake reduction. Week 1-2: smoother washes at home. Without maintenance, chronic cases see partial return at 3-6 weeks. With monthly maintenance, most clients stay clear long-term. Severe seborrheic dermatitis may need bi-weekly sessions for the first month.