— Real questions
What people
actually ask.
Pulled from intake conversations — hair loss versus this, dye and extensions, sensitive
scalps, curly hair, and the cadence question everyone asks at checkout.
I have thinning hair / hair loss — is this different from Rogaine or a hair-loss clinic? +
Different layer. Rogaine (minoxidil) is a topical drug that activates follicles chemically; hair-loss clinics handle PRP injections and prescription medication. A Japanese head spa works on the scalp environment — circulation, microbiome, buildup, inflammation — that all of those clinical treatments need to succeed in. Many of our 90-minute clients run scalp work in parallel with their dermatologist's protocol, not instead of it.
I dye my hair. Will the cleanse strip my color? +
No — we use professional color-safe lines (Kérastase, Milbon) that are formulated to lift buildup without lifting dye. We do recommend scheduling the head spa at least 72 hours after a color appointment so the cuticle has time to seal.
Can I do this if I have extensions, a weave or a system? +
Yes, with technique adjustments. We can work around tape-in extensions, sew-ins, micro-link extensions and hair systems without disturbing the bond. Tell us at booking so we plan the cleanse and massage path. We don't recommend the 90-minute ritual under a sew-in since access to the scalp is limited.
I have sensitive scalp / eczema / psoriasis. Is it safe? +
We see clients with seborrheic dermatitis and mild psoriasis routinely. If you're currently using a prescription topical (clobetasol, ketoconazole), bring the bottle so we can match cleanse strategy. We won't treat active broken skin — wait until the flare calms.
How is this different from the 'head spa' at my regular hair salon? +
Three things. (1) We're scalp-only — our therapists train specifically on scalp protocols, not as one service among twenty. (2) Microscope analysis at intake — most salons skip this entirely. (3) Length and depth — a typical salon head spa is 20-30 minutes appended to a haircut. Ours is 60-90 minutes of standalone work.
Will my hair look strange right after the appointment? +
The opposite — most clients say their hair has more body and shine immediately. The deep cleanse removes the buildup that flattens roots. We finish with a professional blow-dry, so you walk out done, not damp.
I have curly / low-porosity / 4C hair — is this for me? +
Especially yes. Low-porosity hair retains buildup more than other types, and curly textures often hide scalp dryness underneath the volume. We adjust massage technique to avoid friction-induced frizz and use moisture-prioritized treatment lines.
Should I wash my hair before the appointment? +
No — come in with your normal between-wash hair. The therapist needs to see the scalp at baseline, oil and all. We do the cleansing.
How do I know if it's actually working? +
Three signals. (1) Scalp feel right after the session — lighter, less itchy, breathable. (2) Hair body the next morning — roots lift visibly. (3) Cumulative — at session 4 the scalp itself starts looking different under the microscope check we do at every visit.
Can I book a couples or shared session? +
Yes — we have two scalp suites that can run in parallel. Let us know at booking and we'll align the timing. Currently the most popular combo is the 75-minute Anti-Dandruff for one partner + 90-minute Anti-Aging for the other, finishing within a few minutes of each other.